AcityPlus Docs

Why Can't I See a Menu Item or Button?

By Administrator · Jul 28, 2026 · 7 views

By far the most common cause of a "missing" feature is simple: your role doesn't include the permission for it. This is expected behavior, not a bug — see "Understanding Roles and Permissions" for the full explanation.

Quick checklist

  1. Ask an administrator (or check the Roles page, if you have access) exactly which permissions your role includes.
  2. Remember permissions are split per action — having "view" for something doesn't automatically give you "create", "update", or "delete" for it.
  3. If you can log in but land straight back on the public homepage instead of the admin dashboard, you currently have no permissions assigned at all — ask an administrator to assign you a role.

If you believe you should have a permission you don't, contact whoever manages Users and Roles for your organization — day-to-day content editors typically can't change their own permissions.