Knowledge Base Guide
No. Creating categories, subcategories, articles, and FAQs only requires filling in forms and using a rich-text editor similar to a basic word processor — no coding or HTML knowledge is required.
No. Deletions are permanent and cannot be undone from within the admin panel. Always double-check what you're deleting, especially categories and subcategories, since removing one also removes everything inside it.
PDF, PowerPoint (.ppt/.pptx), and common image formats (.png, .jpg, .jpeg, .gif, .webp), up to 5 MB per file.
Immediately — as soon as you save an article with its Status set to Published, it's live with no extra publishing step.
For security, the platform signs you out after a period of inactivity that your administrator configures. Simply sign back in — nothing you were working on beyond an unsaved form is lost.
Contact your administrator directly — outbound email may not be fully configured yet, and an administrator can set a new temporary password for you from the Users page.